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    1118 Budapest, Nagyszeben út 24.
    E-mail: matrixfm [@] matrixfm.hu

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Main organizing principle of maintenance processes by IT support is managing worksheets. Relating to this, there are FM-specific services, which – compared to general service-desk, helpdesk applications – make the system easier to use. These are the following:

          1. FM-specific user interface;
          2. Planned maintenance and occasional troubleshooting;
          3. Direct connection to digital library of plans;
          4. Integrated technical documentation;
          5. Personnel Records;
          6. Asset and inventory.


The main features of CMMS are the following: 

          1. Well-controlled event management;
          2. Single tracking of geographically diverse operations;
          3. Documented notification and response;
          4. Integrated management of planned and unexpected events;
          5. Object-oriented reports.